superhoki88Privacy Policy
This page describes what we collect when you use superhoki88 and how we keep that data protected. We operate across multiple jurisdictions, including Indonesia, and handle personal information according to applicable law in each region. Our approach is straightforward: we collect only what we need to run the platform, verify your identity, process payments, and support you.
When you create an account, deposit through DANA, e-wallet, or mobile banking, or contact our support team, you share information with us. We explain below how we use it, who has access to it, and what rights you have over your data.
What we collect and why
We collect your email address, phone number, and name when you sign up for superhoki88. These are required to create your account and send you important notifications about your balance, withdrawals, and security alerts. We also collect your date of birth and identity document details (such as your national ID number) during account verification, which is mandatory in most jurisdictions and helps us comply with anti-money-laundering regulations.
When you make a deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet, we receive transaction records that show the payment method, amount, date, and outcome. We retain these records to process refunds, dispute chargebacks, and generate your account statement.
We also log your IP address, device type, and browser information each time you log in. This helps us detect unauthorized access and protect your account. If you contact our support team via email or live chat, we store those conversations to track issues and improve our response quality.
Data kept secure by default
We do not share your email or identity details with other players. Your transaction history is visible only to you and our compliance team.
How we use your information
Our primary use of your data is account administration: creating your login, sending password resets, and confirming your identity during the KYC (Know Your Customer) process. We also use it to process deposits and withdrawals, calculate winnings, and settle disputes if a transaction fails or you report an error.
We analyze aggregate (non-personal) usage data to understand platform trends—for example, which football leagues from Liga 1 to Champions League draw the most activity, or which payment methods are most popular in Jakarta and Surabaya. We never sell this data to third parties.
We also use your information to comply with law enforcement requests, tax authorities, and anti-fraud investigations. If you are under investigation for suspected money laundering or fraud, we are required by law to share relevant records with government agencies.
Third-party processors and storage
Our servers are hosted in data centres outside Indonesia. Your data may be processed by payment processors (such as the banks and e-wallet providers listed above), identity-verification vendors, and cloud infrastructure companies. These processors sign contracts with us that restrict how they can use your information—they may not use it for their own purposes.
We work with a single live-chat support provider to handle your inquiries. Any message you send through that channel is stored on their servers for 90 days, after which it is deleted unless we have a legal reason to retain it.
Your rights over your data
You have the right to request a copy of all personal data we hold about you. You can also ask us to correct information that is outdated or inaccurate—for example, if you have moved from Jakarta to Bandung and your address is wrong. In some jurisdictions, you can request deletion of your data, though we may keep financial records for accounting and tax purposes if required by law.
If you believe we have misused your information, you can file a complaint with your local data-protection authority. We also accept complaints directed to our support team.
Contact and updates
Our Privacy Policy may change if we introduce new services or if regulations in your jurisdiction alter. We will notify you of material changes by email or by posting an update on this page. By continuing to use superhoki88 after such changes take effect, you accept the updated policy.
If you have questions about how we handle your data, contact our support team. We aim to respond to privacy inquiries within 5 business days.
Services on superhoki88 are available only where permitted by local law. We do not operate in jurisdictions where online gaming or sportsbook services are prohibited.